Frequently Asked Questions

What payments methods do OKOHOKO accepts?

We accept payments by VISA, Mastercard, American Express, Discover, Diners Club, Shop Pay, Google Pay, Amazon Pay and Apple Pay

Can I change my billing or shipping information?

 For any changes to your information, please contact our customer service as soon as possible at support@okohoko.com . We will be able to update the information as long as the order has not yet been shipped.

Is it possible to send my order to a different address for a gift?

Yes, we can ship your order to a different address according to your needs.

How can I track my package?

Once your order has shipped, you will receive a shipping confirmation number via email within 24-48 hours, allowing you to track your package. Use our tracking page to check the status of your order.

How long does it take to process orders before shipping?

Orders are processed within 1-2 business days . Please note that processing does not occur on weekends or holidays.

What are your shipping rates and estimated delivery times?

We currently offer free standard delivery, with an estimated delivery time of 7-10 days for all orders. For more information on shipping, please see our delivery policy .

How to contact okohoko customer support?

Please feel free to contact our customer support team for any questions or assistance. You can reach us by email at support@okohoko.com  or through our contact page