Our Return & Refund Policy:
A Gift Designed for You

At Okohoko, your experience is our highest priority. We've transformed the concept of returns: it's not a hassle, but an opportunity for us to show you how much we care and to exceed your expectations.

If you're not 100% convinced by your purchase, you have 14 days from the moment you receive it to let us know. And our solution will surprise you.

Our Standard: A 130% Added Value for You!

To thank you for your trust and to turn a small doubt into a fantastic new shopping opportunity, our standard return policy gives you a 130% credit of your purchase value as a gift.

Here’s how we reward you:

• It’s a gift, not just a return: If you spent $50, you get a $65 Store Credit Gift Card to spend in our store!

• Zero stress, zero costs: You don’t need to ship anything back. Keep the product, gift it, or donate it. No return shipping fees, no lines at the post office.

• Instant and simple: As soon as you contact us and your request is approved, you will immediately receive your Store Credit Gift Card by email, ready to be used.

This is our way of taking care of our customers.

How Does It Work? It's Simple.

1. Contact Us: Email our support team at return@okohoko.com within 14 days. Include your order number, the reason for your request, and some photos if necessary.

2. Receive Your Gift: Our team will approve your request and immediately send you your 130% Store Credit Gift Card via email. Done!

Order Cancellation

You may cancel an order for a full refund if you contact us within 12 hours of placing the order. Our fulfillment department works quickly to process orders, and after this 12-hour window, we will not be able to cancel it. To request a cancellation, please email us at support@okohoko.com immediately with your order number.

Frequently Asked Questions (FAQ)

• What if I don't want the store credit gift card? Our 130% gift card policy is designed to offer you maximum value and minimum hassle, and it is our standard way of handling returns. However, your satisfaction is paramount. If this solution is not suitable for you, we will discuss standard alternatives in compliance with consumer rights regulations, which may include a full or partial refund upon the return of the product at your expense to our international warehouses.
  
  

• What if my product is damaged or defective? We sincerely apologize if you receive an item that is not in perfect condition. Please contact us immediately, attaching a clear photo of the defect. In line with standard consumer protection policies in the EU and the US, our procedure in these cases is to exclusively send you a new replacement product, entirely at our own expense. Our guarantee ensures you receive the product you ordered in perfect condition; for this reason, no monetary refunds will be issued for defective items. 

⚠️IMPORTANT ADDITIONAL INFORMATION⚠️

• ⚠️ RETURN ADDRESS: DO NOT SEND RETURNS TO THE ADDRESS ON THE PACKAGE OR TO OUR REGISTERED COMPANY ADDRESS. The correct return shipping address will be provided to you exclusively via email after your return request is approved. Any returns sent to unauthorized addresses cannot be processed and no refund can be issued! Items returned without prior request will not be accepted.
  

• ⚠️Sizing: We urge you to carefully consult our size chart. Our team can only offer recommendations, but the final decision is yours. Returns due to wrong sizing are not considered quality issues. Due to design differences, there may be slight variations in fit between items of the same size.
  

• ⚠️Responsibility for Costs: As specified, if you return an item because you changed your mind, ordered the wrong size, or the product does not meet your subjective quality standards (and not because it is defective or different from what you ordered due to our error), the cost of return shipping is your responsibility. Our products are shipped directly from international suppliers to offer you the best selection and prices. This means that returns are also sent to international destinations, and shipping costs can be quite high.
  

• ⚠️What is not considered a defect: Loose threads, raw edges, or differences in thickness, feel, or color due to monitor display variations are not considered quality issues. Similarly, returns due to dissatisfaction with the style, color, or personal preference do not qualify as quality issues.

• ⚠️Product Care: Damage resulting from use, washing, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues.
  

• ⚠️Shipping delay and responsibility: While we strive to deliver goods within the specified timeframe, we cannot guarantee or accept liability for deliveries made outside of the time frame stated in our shipping policy. We are trying our best to deliver the product to customers as fast as possible; however, as we rely on 3rd shipping companies to facilitate our product deliveries, we have no control over the delivery method nor the handling by the local carrier or post office. The responsibility for OKOHOKO Fashion ends at the moment of shipping but not the moment the product is received. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.