Return and Refund
Our Refund & Return Policy: Simple and Clear
Last Updated: May 11, 2025
Hi from OKOHOKO FASHION! We want you to be happy with every purchase. If something isn't as you hoped, we're here to help. Here is a summary of our return policy:
YOU HAVE 14 DAYS FROM THE DATE OF RECEIPT TO REQUEST A RETURN.
SCENARIO A: REFUND DUE TO SUBJECTIVE CUSTOMER REASONS
(You changed your mind, ordered the wrong size, product doesn't meet your subjective quality standards, etc.)
In this scenario, the customer has two options:
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Option A.1: Return Product for Full/Partial Refund
- Customer Action: Ship the product back at your own expense to one of our partner warehouses (usually located in Asia).
- OKOHOKO Evaluation: Our team evaluates the returned item.
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Refund: You will receive a 100% refund or, in some cases, a partial refund, after approval.
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Option A.2: Keep Product and Agree on Partial Refund
- Customer Action: Contact us to reach an agreement.
- OKOHOKO Agreement: We can agree on a partial refund.
- Customer Benefit: You keep the product without needing to return it, saving time and shipping costs.
SCENARIO B: REFUND DUE TO OBJECTIVE REASONS
(Defective, damaged, or incorrect product due to our error)
If the customer receives a product that is defective, damaged, or incorrect due to errors made on our part, the customer will have two options at no additional cost:
- B.1: Replacement: Request a replacement of the product.
- B.2: 100% Refund: Request a 100% refund.
Please, refer to the our full Return & Refund Policy