Timeless Warmth and Style with the Alexander Wool Sweater

Parcels could be shipped and posted from many countries in the world, depending on the product purchased and the customer's country.

We typically process orders within 1–2 business days (Processing Time). After that, the package is in the hands of our trusted international and local carriers. Standard shipping usually takes 6–12 business days (Shipping Time), so your order should arrive within 14 business days Total Delivery Time from the date of purchase. Once the order is handed over to the courier, OKOHOKO team no longer has control over the shipping process.

Return and Refund Policy

We want you to be completely happy with your purchase from Freedom Achievers. If you're not satisfied for any reason, our 14-day return policy makes it easy to send items back.

Return Guidelines

• Return Window: You have 14 days from the date you receive your order to initiate a return.

• Item Condition: Items must be in their original, unused condition, complete with all original packaging.

• Getting Started: Our client support team is here to assist you through the process.

Return Costs

• Damaged or Incorrect Items: If the product is wrong, was damaged in transit, or is defective, we'll cover the full cost of the return shipping.

• Customer's Choice: If you’re returning an item because you changed your mind, bought the wrong size, or no longer want it, you will be responsible for the return shipping costs. Please note that the original shipping costs are non-refundable.

How to Return an Item

1. Contact Us: Email our team at support@okohoko.com with your order number and the reason for your return.

2. Pack Securely: Repack the item in its original packaging, making sure to include all accessories, tags, and documents.

3. Ship It: Follow the instructions in the return authorization email to send your package back to us.

Refunds

Once we receive your return, we'll inspect the item to ensure it meets our criteria. After a successful inspection, your refund will be processed. It typically takes 7 business days for the funds to be credited back to your original payment method, depending on your bank or payment provider.

Exchanges & Non-Returnable Items

• Exchanges: Need a different size or color? We can help you with a quick and easy exchange. Just reach out to us!

• Non-Returnable Items: For health and safety reasons, some items are not eligible for returns. These products will be clearly marked in their description.

Have more questions? Visit our FAQs page or contact our customer service team for help.

Contact information:

Address: 30 North Gould Street, Sheridan, Wyoming 82801, United States
Phone Number: +13072426413
Email: support@okohoko.com
Customer Service Hours: Monday - Friday: 8 AM - 5 PM (EST) – Eastern Standard Time (New York)