What is the estimated delivery time?

You can check the Estimated Delivery Date in the Tracking Page https://okohoko.com/apps/trackorderAccording to our shipping policy, please allow up to 14 Business Days for delivery.An example: if your order was placed on April 15th. Counting 14 business days from that date, your estimated delivery date is May 5th.Parcels could be shipped and posted from many countries in the world, depending on the product purchased and the customer's country. We typically process orders within 1–2 business days (Processing Time). After that, the package is in the hands of our trusted international and local carriers. Standard shipping usually takes 6–12 business days (Shipping Time), so your order should arrive within 14 business days Total Delivery Time from the date of purchase. Once the order is handed over to the courier, OKOHOKO team no longer has control over the shipping process.Total Delivery Time = Processing Time + Shipping TimePS:You should have received a confirmation email containing your order number, which starts with #OKOHOKO... To monitor the progress of your order, please enter your order number and the email address you used for the order in the Tracking Page https://okohoko.com/apps/trackorder.If you can't find the email with your order number, please take a moment to check your spam or junk folder and search for emails with the keyword "okohoko".If you've checked both your inbox and spam/junk folders and still can't find your order number, please let us know here in the chat. One of our agents will be happy to assist you further in locating your order details.

How long will it take to receive my order?

According to our shipping policy, please allow up to 14 Business Days for delivery.An example: if your order was placed on April 15th. Counting 14 business days from that date, your estimated delivery date is May 5th.Parcels could be shipped and posted from many countries in the world, depending on the product purchased and the customer's country. We typically process orders within 1–2 business days (Processing Time). After that, the package is in the hands of our trusted international and local carriers. Standard shipping usually takes 6–12 business days (Shipping Time), so your order should arrive within 14 business days Total Delivery Time from the date of purchase. Once the order is handed over to the courier, OKOHOKO team no longer has control over the shipping process.Total Delivery Time = Processing Time + Shipping TimePS:You should have received a confirmation email containing your order number, which starts with #OKOHOKO... To monitor the progress of your order, please enter your order number and the email address you used for the order in the Tracking Page https://okohoko.com/apps/trackorder.If you can't find the email with your order number, please take a moment to check your spam or junk folder and search for emails with the keyword "okohoko".If you've checked both your inbox and spam/junk folders and still can't find your order number, please let us know here in the chat. One of our agents will be happy to assist you further in locating your order details.

Why haven't I received my order yet?

According to our shipping policy, please allow up to 14 Business Days for delivery.An example: if your order was placed on April 15th. Counting 14 business days from that date, your estimated delivery date is May 5th.You should have received a confirmation email containing your order number, which starts with #OKOHOKO... To monitor the progress of your order, please enter your order number and the email address you used for the order in the Tracking Page https://okohoko.com/apps/trackorder.If you can't find the email with your order number, please take a moment to check your spam or junk folder and search for emails with the keyword "okohoko".If you've checked both your inbox and spam/junk folders and still can't find your order number, please let us know here in the chat. One of our agents will be happy to assist you further in locating your order details.Thank you for your patience and understanding!

Why is my order delayed?

Shipping delays can happen due to high demand, unstable international geopolitical situation, weather conditions, or customs processing. If your order hasn’t arrived within the estimated time frame, check your tracking link https://okohoko.com/apps/trackorder or contact us for assistance.Sometimes tracking info might not be immediately available, this doesn’t mean the item is lost or hasn’t been shipped. It may simply be a delay in the courier’s tracking updates. Unfortunately, while this situation is outside of our direct control, we will do our best to help you.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page:According to our shipping policy, please allow up to 14 Business Days for delivery.An example: if your order was placed on April 15th. Counting 14 business days from that date, your estimated delivery date is May 5th. Once the package is with the courier, the delivery timeline is beyond OKOHOKO's control.This is the link on OKOHOKO website to track the order: https://okohoko.com/apps/trackorderSometimes tracking info might not be immediately available, this doesn’t mean the item is lost or hasn’t been shipped. It may simply be a delay in the courier’s tracking updates. Unfortunately, OKOHOKO cannot influence this part of the process. Rest assured that the customer will receive his package and the team of OKOHOKO will do their best to support the customers.PS:You should have received a confirmation email containing your order number, which starts with #OKOHOKO... To monitor the progress of your order, please enter your order number and the email address you used for the order in the Tracking Page https://okohoko.com/apps/trackorder.If you can't find the email with your order number, please take a moment to check your spam or junk folder and search for emails with the keyword "okohoko".If you've checked both your inbox and spam/junk folders and still can't find your order number, please let us know here in the chat. One of our agents will be happy to assist you further in locating your order details.Thank you for your patience and understanding!

I have not received confirmation email or order number

You should have received a confirmation email containing your order number, which starts with #OKOHOKO... To monitor the progress of your order, please enter your order number and the email address you used for the order in the Tracking Page https://okohoko.com/apps/trackorder.If you can't find the email with your order number, please take a moment to check your spam or junk folder and search for emails with the keyword "okohoko".If you've checked both your inbox and spam/junk folders and still can't find your order number, please let us know here in the chat. One of our agents will be happy to assist you further in locating your order details.

How to track my order?

Tracking information and links will be sent via email once the package is picked up by the courier. Keep in mind, the OKOHOKO team processes all orders within a maximum of 48 hours, after which delivery may take up to 12 business days depending on the shipping carrier. Once the package is with the courier, the delivery timeline is beyond OKOHOKO's control.This is the link on OKOHOKO website to track the order: https://okohoko.com/apps/trackorderSometimes tracking info might not be immediately available, this doesn’t mean the item is lost or hasn’t been shipped. It may simply be a delay in the courier’s tracking updates. Unfortunately, OKOHOKO cannot influence this part of the process. Rest assured that the customer will receive his package and the team of OKOHOKO will do their best to support the customers.

What is the charge of shipping?

Currently, a LIMITED-TIME FREE STANDARD SHIPPING promotion is active but is ending soon. Once this offer expires, the standard shipping rates will resume for all eligible orders.

Can I change the size of the item received?

You have 14 days from when you receive your order to inform us that you want to return your item. Please, understand that if you return an item because you changed your mind or ordered the wrong size (and not because it's defective or different from what you ordered due to our error), the cost of shipping it back to us is your responsibility. Our products are shipped directly from our international suppliers to offer you the best selection and prices. This means that returns are also directed to international destinations, and shipping costs can be quite high.

Are there any Taxes & Duties to pay extra?

There are no extra costs to pay, the price on the store is the final price, including Tax, Duties, and VAT. There is no Tax shipping to the UK. The customer doesn't have to pay any other hidden costs than the prices shown in the store.

Where can I find the size chart?

You can find it in the product page.

What payments methods do OKOHOKO accepts?

We accept Credit Cards, Shop Pay and PAYPAL

Can I return and have a refund for my order?

At Okohoko, your experience is our highest priority. We've transformed the concept of returns: it's not a hassle, but an opportunity for us to show you how much we care and to exceed your expectations.If you're not 100% convinced by your purchase, you have 14 days from the moment you receive it to let us know. And our solution will surprise you.Our Standard: A 130% Added Value for You!To thank you for your trust and to turn a small doubt into a fantastic new shopping opportunity, our standard return policy gives you a 130% credit of your purchase value as a gift.Here’s how we reward you:It’s a gift, not just a return: If you spent $50, you get a $65 Gift Card to spend in our store!Zero stress, zero costs: You don’t need to ship anything back. Keep the product, gift it, or donate it. No return shipping fees, no lines at the post office.Instant and simple: As soon as you contact us and your request is approved, you will immediately receive your Gift Card by email, ready to be used.This is our way of taking care of our customers.How Does It Work? It's Simple.Contact Us: Email our support team at return@okohoko.com within 14 days. Include your order number, the reason for your request, and some photos if necessary.Receive Your Gift: Our team will approve your request and immediately send you your 130% Gift Card via email. Done!Frequently Asked Questions (FAQ)What if I don't want the gift card? Our 130% gift card policy is designed to offer you maximum value and minimum hassle, and it is our standard way of handling returns. However, your satisfaction is paramount. If this solution is not suitable for you, we will discuss standard alternatives in compliance with consumer rights regulations, which may include a full or partial refund upon the return of the product at your expense to our international warehouses.What if my product is damaged or defective? We sincerely apologize if you receive an item that is not in perfect condition. Please contact us immediately, attaching a clear photo of the defect. In line with standard consumer protection policies in the EU and the US, our procedure in these cases is to exclusively send you a new replacement product, entirely at our own expense. Our guarantee ensures you receive the product you ordered in perfect condition; for this reason, no monetary refunds will be issued for defective items. ⚠️IMPORTANT ADDITIONAL INFORMATION⚠️⚠️ RETURN ADDRESS: DO NOT SEND RETURNS TO THE ADDRESS ON THE PACKAGE OR TO OUR REGISTERED COMPANY ADDRESS. The correct return shipping address will be provided to you exclusively via email after your return request is approved. Any returns sent to unauthorized addresses cannot be processed and no refund can be issued! Items returned without prior request will not be accepted.⚠️Sizing: We urge you to carefully consult our size chart. Our team can only offer recommendations, but the final decision is yours. Returns due to wrong sizing are not considered quality issues. Due to design differences, there may be slight variations in fit between items of the same size.⚠️Responsibility for Costs: As specified, if you return an item because you changed your mind, ordered the wrong size, or the product does not meet your subjective quality standards (and not because it is defective or different from what you ordered due to our error), the cost of return shipping is your responsibility. Our products are shipped directly from international suppliers to offer you the best selection and prices. This means that returns are also sent to international destinations, and shipping costs can be quite high.⚠️What is not considered a defect: Loose threads, raw edges, or differences in thickness, feel, or color due to monitor display variations are not considered quality issues. Similarly, returns due to dissatisfaction with the style, color, or personal preference do not qualify as quality issues.⚠️Product Care: Damage resulting from use, washing, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues.⚠️Shipping delay and responsibility: While we strive to deliver goods within the specified timeframe, we cannot guarantee or accept liability for deliveries made outside of the time frame stated in our shipping policy. We are trying our best to deliver the product to customers as fast as possible; however, as we rely on 3rd shipping companies to facilitate our product deliveries, we have no control over the delivery method nor the handling by the local carrier or post office. The responsibility for OKOHOKO Fashion ends at the moment of shipping but not the moment the product is received. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. Please, check carefully our Return & Refund Policy page.

Can I exchange an item?

Yes you can exchange an item. The quickest way to ensure an exchange is to return the item you have (If you are eligible for a Return, you can start it from our Return Center by sending an email to support@okohoko.com), and once the return is approved and processed, make a separate purchase for the new item. Please remember, as specified in the "ATTENTION: Return Shipping Costs" of our RETURN & REFUND POLICY, if the exchange is due to your mistake (e.g., wrong size) or a change of mind, the shipping costs for returning the original item will be your responsibility.

Can I cancel my order?

Yes you can cancel an order. We strive to process orders promptly. If you wish to cancel or modify your order, please contact us within 6 hours of placing it. Once an order has been processed, we are unfortunately unable to make any changes.You can contact us here https://okohoko.com/pages/contact

How can I contact you?

Need help anytime? Our AI Support Expert is available 24/7. For more specific support from our team of agents, we guarantee a response within 24 hours.Live Chat: For instant answers and real-time help, click the chat icon in the bottom right corner or click this link: https://okohoko.com/pages/contact/#chatty-chat. It's the fastest way to talk to us. If you want to talk to a person, please, leave in the Live Chat all details about your request and one of our agents will get in touch with you within 24 hours.

What is your responding time?

Our AI Support Expert is available 24/7. For more specific support from our team of agents, we guarantee a response within 24 hours.Live Chat: For instant answers and real-time help, click the chat icon in the bottom right corner or click this link: https://okohoko.com/pages/contact/#chatty-chat. It's the fastest way to talk to us. If you want to talk to a person, please, leave in the Live Chat all details about your request and one of our agents will get in touch with you within 24 hours.

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Ce ne poți întreba? Practic orice! De exemplu:

Clarificări privind Politica: Ai întrebări despre Politica noastră de Returnare și Rambursare sau Politica de Livrare? Doar întreabă!
Sfaturi de Stil: Nu ești sigur ce să alegi din colectia de Primăvară/Vară? Ai nevoie de o sugestie pentru o ocazie specială? Suntem aici să te inspirăm!
Întrebări specifice despre Produs și Mărimi: Cauți ceva anume sau ai dubii despre potrivire? De exemplu, ne-ai putea întreba: "Ne poți recomanda o rochie verde de vară pentru femei?" sau "Ce mărime ar trebui să iau pentru acea rochie având Bust 86, Lungime Fustă 126 și Talie 74?". Suntem aici să te ajutăm să găsești potrivirea perfectă!

Nu ezita să ne întrebi din orice motiv. Suntem bucuroși să facem experiența ta de cumpărături OKOHOKO™ FASHION perfectă!

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